- How to place an order?
You can browse our products in our online store, select your favorite items, add them to your cart, and after completing your shopping, click the “Checkout” button. Follow the prompts to provide shipping information and payment method to place your order.
- How long does order processing take?
Order processing time is usually 1-3 business days. We will ship your order as soon as possible after confirmation. The specific delivery time depends on your location and the shipping method you choose.
- How can I track my order?
Once your order is shipped, we will send you tracking information via email. You can check the order status on the relevant courier company’s website using the provided tracking number.
- Can I cancel or modify my order?
If you wish to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been processed or shipped, we may not be able to cancel or modify it.
- How to return or exchange goods?
If you are not satisfied with your purchase, you can apply for a return or exchange within 7 days of receiving the goods. Please ensure the product remains unused and contact our customer service for detailed return/exchange procedures and labels. Please note that shipping fees may not be refundable.
- What payment methods can I use?
We accept a variety of payment methods, including credit cards, debit cards, and third-party payment platforms (such as PayPal). You can choose your preferred payment method at checkout.
- How can I ensure the security of my personal information?
We value your privacy and information security, and use industry-standard encryption technology to protect your personal information. Please refer to our website’s privacy policy for detailed privacy protection measures.
- In which countries can I shop?
Currently, we support worldwide order delivery. Please confirm shipping costs and estimated delivery time at checkout.
If you have any further questions, please feel free to contact us via email (bloom@diffusebloomco.com). We are happy to assist you!