At Diffusebloomco, we are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, we offer a simple and clear refund policy to ensure a pleasant and worry-free shopping experience.
- Refund Request Conditions
If you are not satisfied with the product within 7 days of receiving it, you can request a refund. Please ensure the following conditions are met:
The product must be unused and in its original packaging and labels.
Refund requests must be submitted within 7 days of receiving the product by contacting our customer service team via email (bloom@diffusebloomco.com).
- Refund Request Process
If you meet the refund requirements, please follow these steps to request a refund:
Send an email to our customer service email address, providing your order information, reason for the refund, and relevant photos (if applicable).
Our team will process your request as quickly as possible and provide further return instructions after confirming compliance.
- Return Shipping Costs
Once your refund request is approved, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the goods. - Refund Processing Time
Once we receive your returned item, your refund request will be processed within 2-3 business days. The refund amount will be returned to your original payment method; the exact arrival time depends on the processing time of the payment platform and bank.
- Exceptions
The following situations are not eligible for a refund:
The product has been used or damaged.
Refund requests older than 7 days.
Discounted items are non-refundable.
If you have any questions about these refund terms or need further assistance, please feel free to contact us. We are dedicated to serving you and ensuring a worry-free shopping experience at Diffusebloomco.